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 Download FAQ
Information about Online Shopping

How do I download a file?

What do I need to do after downloading?

I had trouble downloading a file.

I received an error while decompressing a file.

I can't find the file I just downloaded.
 How do I download a file?
For MacOS users. Click and hold your mouse button down on the file link until a pop up menu appears. Choose "Save This Link As..." or "Download Link To Disk..." from the pop up menu. A dialog box will appear. Choose where you would like the file saved, then click the "Save" button. Make sure to choose "Source" not "Text" in the "Format:" pop up menu in the dialog box.

For Windows users. Click with the right mouse button on the file link until a pop up menu appears. Choose "Save This Link As..." or "Save Target As..." from the pop up menu. A dialog box will appear. Choose where you would like the file saved, then click the "Save" button.

 What do I need to do after downloading?
All templates and clip art are supplied in compressed format. After downloading a file that has been compressed, you will need to decompress it before you can use it. MacOS user require StuffIt Expander or a similar utility that can decompress ZIP archives. Windows users are require WIN-Zip or a similar utility that can decompress Windows .zip format archives.

StuffIt Expander can be downloaded from the following locations:
http://www.aladdinsys.com/expander/expander2.html

WIN-Zip can be downloaded from the following locations:
http://www.winzip.com
 I had trouble downloading a file.
This is a fairly broad statement, but there are a few things to watch out for. Sometimes after clicking on the link to download the file, the download process will appear to start & stop sporadically or even quit unexpectedly. This is usually caused by an interruption in the flow of data between our server and your web browser. This may be caused by heavy internet traffic or a large number of users attempting to access our server at the same time. At any rate, if you suspect that the file did not download correctly or if you got an error message during the download, try it again.
 I received an error while decompressing a file.
Chances are the file was not completely downloaded. This can occur when there is a burp in the stream of data between our web server and your computer. Generally this happens when our site is extremely busy or the internet traffic is heavy. Try downloading the file again at another time. Internet connections would not always be fast and downloads would not always work the first time.
 I can't find the file I just downloaded.
By default Netscape Navigator and Internet Explorer will save downloaded files to preset directories or folders. If you are using the MacOS, files will usually end up in either the same folder as the Netscape Navigator application or on the Desktop. Windows users will usually find downloads in the C:\TEMP\ directory or you will be prompted as to where to save the download.